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Our professionals offer flexible solutions to match exactly your call center needs. Each call center program is results-driven and designed specifically for immediate delivery by the right people with the right skills, equipment and software. We are a provider of outsourced customer contact solutions in both voice and inbound email .
Based in Jacksonville, Florida, ACC’s local and in-house professional agents take pride in their work. Each agent receives appropriate ACC Customer Training regularly. . Our ACC Call Monitoring System assures continuous compliance to standards. We also allow you access to each call so you can hear our team’s responses to a caller’s questions, inquiries, orders or other customer support. We value our agents and honor their tenure; many have been with us for years.
Our state of the art equipment and software delivers efficient and effective call center accuracy. Our policy is to keep one step ahead of industry advances. Our scripting software forces our agent to get complete information per your requirements. All this results in less time on a call while maintaining the professionalism your callers expect.
We have a secured ACC Disaster Avoidance Plan that includes dual service entries for voice and data lines and internet, batteries (UPS), generator, redundant hardware and, of course, minute-to-minute oversight. We have been awarded the prestigious Telecommunication Service Priority designation by the U.S. Department of Homeland Security, assuring our clients high priority should a disaster occur.
At ACC, we adhere to using best practices, including the highest security standards possible with third party verification and certification for Payment Card Industry (PCI) standards, which allows for security and privacy of all call center programs.
We welcome you to feel free to call and discuss specifics or arrange a site visit.