Quantum Workplace Introduces Text Analytics in Employee Engagement Software

Text analytics complements other features for local engagement, such as surveys, goals, recognition, feedback, one-on-ones, and alerts.

Leveraging the latest in natural language processing and machine learning, Quantum Workplace has recently released text analytics capabilities in its employee engagement software to better equip busy managers with the toolset they need to drive local engagement. A fifteen-year leader in the employee engagement space, Quantum Workplace’s text analytics joins its already robust software with features including surveys, goals, recognition, feedback, one-on-ones, and alerts.

“The problem with open-ended comments is that they’re chaotic, especially for managers who have a million other things on their plates. The sheer amount of text gets overwhelming in a hurry – most managers have trouble distilling action steps from ten pages of comments,” says Quantum Workplace’s Head of Product Development, Phil Haussler.

The text analytics feature automatically classifies comments into themes and overlays them with a sentiment score. The feature is available to all Quantum Workplace customers.

Specific text analytics capabilities give managers – and anyone in the organization – the ability to:

· Instantly distill survey comments into the issues that matter most to employees
· Find the story in mountains of employee comments with the most advanced machine learning
· Easily support and explain quantitative results with automatic comment theming

“Text analytics allows our customers to act on feedback at the local, team level. Before text analytics, customers would spend more time than necessary just trying to discern employees’ most critical concerns. Now, customers can focus that time and energy on helping their managers cultivate a people-first culture,” says Megan Maslanka, Quantum Workplace’s Director of Client Success.

“This helps managers by pinpointing exactly what’s working and what’s not in real time. No longer do managers need HR to summarize open-ended comments – they can finally get the answers they need, when they need them.”

About Quantum Workplace:

Quantum Workplace provides an all-in-one employee engagement software that makes managers the central drivers of workplace culture. Serving more than 8,700 organizations, Quantum Workplace’s technology gives team leaders direct access to employee feedback and personalized real-time insights, so they can make work better every day. For more information, visit quantumworkplace.com.

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