Moranti Services A/SFeatured
Call Centres / Posted 6 months ago
FRONT DESK / SWITCHBOARD
More and more companies choose to outsource their reception/switchboard to avoid unnecessary wait and/or lost calls. We offer; switchboard, handling of messages both by phone and e-mails as well as managing calendars. We handle both full time solutions or overflow situations (ie calls are redirected to Moranti Services when your lines are busy, during holiday periods, etc).
CUSTOMER SERVICE / HELPDESK (INBOUND)
Customer service / helpdesk is a broader service than the reception and switchboard. Customer service includes handling of inquiries, guidance, support, registration, reporting etc. We offer customer service / helpdesk as a fulltime solution (where Moranti Services takes all incoming calls), outside opening hours or as overflow.
CUSTOMER SERVICE / TELEMARKETING (OUTBOUND)
Telemarketing is a proactive approach both towards your current as well as future customers. The value-added dialogue and customer experience are important in satisfaction surveys, service calls, sales, anti-churn and booking of meetings etc.
DEBT RECOVERY / COLLECT RECEIVABLES
Debt recovery, credit card payments, PBS registration, negotiation of installment plans are areas affecting a company’s cash flow. Based on years of expertise Moranti Services is very competent in handling these services on behalf of our business partners